TicketRelief.com Eligibility
- How do I know if the TicketRelief.com course is approved for my court?
- If my court is not approved, can I still take the course?
- I am not sure of my purpose for taking this course. How can I tell?
- How do I know if I'm eligible for traffic school?
- What if I don't know my Court Docket, Ticket, Case, or Citation numbers as required on your registration form?
- I chose the wrong court for taking traffic school when I registered. How can I change it?
- I need to complete a 12-hour traffic school course or Stage II traffic school. Can I take the TicketRelief.com® course?
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Q. How do I know if the TicketRelief.com course is approved for my court?
A. Check the list below and see if your court is in the county TicketRelief.com is approved.
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Q. If my court is not approved, can I still take the course?
A. Although TicketRelief.com does not a have a formal agreement with
your court you can still take the TicketRelief.com course only if you get special permission from
the judge or court clerk. It is your responsibility to make sure you can take the course. We will not be
able to issue a refund on any course once you have completed the final exam.
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Q. I am not sure of my reason for taking this course. How can I tell?
A. Most people take the course because they got a ticket and
don’t want the court to report that ticket to the DMV. Completing this course will also prevent a
point from showing on your driving record.
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Q. How do I know if I'm eligible for traffic school?
A. Generally, you can attend traffic school for the purpose of removing
a citation from your record once every 18 months. Even if it hasn’t been 18 months since your last
citation, you can still request special permission from the judge to take traffic school. It is your
responsibility to make sure you are eligible before completing the program.
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Q. What if I don't know my Court Docket, Ticket,
Case, or Citation numbers as required on your registration form?
A. You can make up numbers to fill in the registration form for now.
Later, you can call an administration to change the information (TicketRelief.com 1-800-485-3040).
These numbers will be printed on your completion certificate or sent to your court electronically. It is
your responsibility to make sure this information is correct before your certificate is printed. Not
doing so may cause your certificate to be delayed, lost, or your court will receive incorrect information.
If your court paperwork lists more than one number (for example, court docket and citation number), you
can use either one in your registration.
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Q. I chose the wrong court for taking traffic
school when I registered. How can I change it?
A. If you have not already completed the final
exam, you need to call TicketRelief.com at 1-800-485-3040 and talk to an administrator to change your
court. You will have to restart the course from the beginning.
If you have already completed the final exam, due to security reasons, we will not
be able to make these changes to your account. You will have to register, pay and retake the course for the
appropriate court or reason.
It is very important that you enter the correct information during registration.
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Q. I need to complete a 12-hour traffic school
course or Stage II traffic school. Can I take the TicketRelief.com® course?
A. No. TicketRelief.com® is currently not approved as a 12-hour traffic
school or Stage II traffic school course.
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Course Information
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- Do I have to complete the course all at once?
- What if I fail the final exam?
- Will I receive confirmation or proof that I completed the course?
- How long does it take to complete the course?
- Why are there facts not related to driving?
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Q. Do I have to complete the course all at once?
A. No. You can start and stop as many times as you want. When you log
back in, the website will automatically take you to where you left off.
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Q. What if I fail the final exam?
A. If you fail the final exam, you can retake it as many times as
you need without an additional charge. Just follow the instructions on the screen.
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Q. Will I receive some form of confirmation or proof that I completed the course?
A. Yes. You will receive a confirmation number after you have completed the final exam.
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Q. How long does it take to complete the course?
A. We do not give an exact time it takes to complete the course.
Everyone reads at there own speed and may take the course over several days.
However, on average the course can be completed in 6 to 8 hours.
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Q. Why are there facts not related to driving?
A. Some courts require all online traffic schools including
TicketRelief.com to include these security questions to ensure that students are actually reading the
material rather than just skipping through it. You should pay attention to these facts and even write
them down because you will be tested on them later.
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General Questions
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- My traffic school is due today or tomorrow, can I still take TicketRelief.com course?
- I need to take traffic school. How do I begin?
- Can I take the TicketRelief.com course from any computer?
- Do I need any special software to take the TicketRelief.com course?
- How do I know when my traffic school is due?
- Is your website secure?
- Can I have someone help me with the course?
- I entered the wrong information when I registered, how can I change it?
- My due date is coming up soon. Can I get an extension?
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Q. My traffic school is due today or tomorrow, can I still take TicketRelief.com course?
A. Yes. However, you MUST complete the final on or before the due date of your traffic school.
We do not recommend that you complete the course all at one time, it is best that you call your court to
get an extension.
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Q. I need to take traffic school. How do I begin?
A. Click on Sign Up Now button to begin registration. Carefully read
all the information during the registration. It will tell you all you need to know about the specific
requirements of your court. Complete registration by filling out the necessary information. Once you
successfully register, you will immediately be able to start your course!
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Q. Can I take the TicketRelief.com course from any computer?
A. Yes. You can take it from any computer that has an Internet
connection. Since all your work is saved on TicketRelief.com website, you can change computers if you
need.
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Q. Do I need special software to take the TicketRelief.com course?
A. No. Only a computer and an Internet connection.
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Q. How do I know when my traffic school is due?
A. You should have received a paper from the court explaining when
your traffic school is due. If you can’t find this information, please contact your court for
the due date of your traffic school.
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Q. Is your website secure?
A. Yes. Our website is secured using the 128 bit encryption. This
means that credit card and student registration information is scrambled while in transit (so that
hackers can’t read it) and put back together only when it reaches its secure destination.
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Q. Can I have someone help me with the course?
A. No, you are required by law to study the material and complete the final exam on your own.
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Q. I entered the wrong information when I registered, how can I change it?
A. No. You will have to contact an administration of TicketRelief.com
to change the information. We will be implementing a new feature to allow students to change their
information shortly.
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Q. My due date is coming up soon. Can I get an extension?
A. Many courts offer extensions. You must call the court directly to request an extension.
TicketRelief.com cannot grant extensions.
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ID Verification
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- Which counties require ID verification questions?
- Where can I find a Notary Public?
- What is the process of taking ID verification questions?
- Why does it state I have to take my final exam to a notary even though I answered the ID questions?
- What is the cost to take the ID Verification questions on line?
- What happens if I do not pass the ID verification question after I’ve paid for it?
- Can I start the ID questions over if I get them wrong?
- Where do your ID questions come from?
- What happens once I pass the ID verification question and the final exam?
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Q. Which counties require ID verification questions?
A. The following counties below:
- Alameda County
- Glenn County
- Kern County - (Out of state Exempt)
- Kings County -(Out of state Exempt)
- Madera County
- Monterey County
- Napa County
- San Bernardino County – (Out of state Exempt)
- San Diego County
- Santa Cruz County
- Stanislaus County
- Tuolumne County
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Q. Where can I find a Notary Public?
A. We may post links to notaries on our website or you can Google "Notary Public" with your location. The cost for a Notary Public stamp/signature is the student’s responsibility.
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Q. What is the process of taking ID verification questions?
A. You will be asked a series of basic questions related to your past/present credit and residential information. If the system is able to validate all your answers, you will be able to take the final exam ONLINE. In the case the system is unable to validate your answers AT ANY TIME, you will be required to take the final exam in the presence of a notary public. Once you have taken the test and have received the notary public stamp / signature you will then need to fax your test back to us to be graded and processed.
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Q. Why does it state I have to take my final exam to a notary even though I answered the ID questions?
A. If one or more ID questions have been answered incorrectly, your final exam will need to be done in front of a Notary Public. After you have taken the final exam and a Notary Public has verified your ID you will need to fax your final exam back to us. We will then grade the exam, process your certificate, and then email you a confirmation that your certificate has been shipped along with your certificate tracking number.
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Q. What is the cost to take the ID Verification questions on line?
A. Our fee for ID verification questions is $5.00. This is a non-refundable fee; no refunds will be issued regardless of identity verification results.
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Q. What happens if I do not pass the ID verification question after I’ve paid for it?
A. If at anytime any ID question have been answered incorrectly per the authentication service, you will need to print your final exam and take it to a Notary Public. During registration it states this is a non-refundable service fee. The reason this is a non-refundable fee is due to the cost incurred by Ticketrelief.com from the authentication service.
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Q. Can I start the ID questions over if I get them wrong?
A. We can not offer you another chance on the ID verification questions. It is a court requirement that ANYTIME a student fails the ID verification, they are required to print the final exam and take the exam in the presence of a notary. We can lose our license if we don't comply with the court’s standards of this process.
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Q. Where do your ID questions come from?
A. Our authentication service comes from the three major credit bureaus. You will be asked a series of basic questions related to your past/present credit and residential information. The identity check will in no way affect one's credit score or even be reported to a credit agency. Also, TicketRelief.com will not collect any of the personal data used by the identity verification company. TicketRelief.com does not have access to any of the questions asked nor the answers to the questions.
Please note: If you have a lock / freeze on file with the credit agencies you will need to have it temporarily removed so they can ask ID questions. If you do not have a credit history or under the age of 18 years old you will need to print your final exam and take it to a Notary Public.
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Q. What happens once I pass the ID verification question and the final exam?
A. Once you have completed the ID verification questions and the final exam your certificate will be processed. If you have completed the final exam before 7:00 p.m. (Monday – Friday excluding holiday’s) your certificate will be shipped the next business day. We will email you a confirmation that your certificate has been shipped and your tracking information.
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Payment and Refund Information
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- I already paid the court to take traffic school, why do I have to pay again?
- What is included in the TicketRelief.com fee?
- How do I pay for the course?
- Is it safe to use my credit card information over the Internet?
- What is the cancellation/refund policy?
- Is there a time limit for the course?
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Q. I already paid the court to take traffic school, why do I have to pay again?
A. The fee you paid to the court was a court-imposed non-refundable
administrative fee for allowing you to take traffic school. TicketRelief.com and all other traffic
schools have their own fees separate from the court’s fees.
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Q. What is included in the TicketRelief.com fee?
A. Your course fee includes the cost of the course, and the processing of the final.
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Q. How do I pay for the course?
A. TicketRelief.com accepts all major credit cards
(Visa, MasterCard, American Express, Discover) and debit cards with the Visa or MasterCard logo.
You can pay online when you register. We do not currently accept checks or money orders.
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Q. Is it safe to use my credit card information over the Internet?
A. Yes. Your credit card is sent to us using the 128 bit encryption.
This means that information is scrambled while in transit (so that hackers can’t understand it) and
put back together only when it reaches its secure destination.
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Q. What is the cancellation/refund policy?
A. You can request a full refund at any time before completing the
final exam. Once you've completed the final exam, an official certificate of completion is generated,
and absolutely no refunds will be granted.
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Q. Is there a time limit for the course?
A. Yes. You must complete the course within 160 days of your
enrollment date. Any student that has not completed the course within 160 days will be terminated without
notice and will not be eligible for a refund.
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